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Customer Service

We believe in everyday spa luxury at home, and hope you enjoy the beautiful variety of fresh natural skincare for the bath products that we lovingly make for you!

Home PageCustomer service

Ordering

RED NOTE BOTANICA, LLC products may be purchased 24/7 online with our fun, simple and secure shopping cart. If you have any questions or would like assistance ordering, it would be our pleasure to help. Please email us at info@rednotebotanica.com, or call our customer service line at 612-964-9303. We answer and return calls M-F between the hours of 9h00-4h00 CDT. Please leave a voice message if we’re out, and a product specialist will return your call within 48 hours.

To ensure the highest quality and freshness of our products, we make our products by hand in small batches upon order. Orders are typically processed within 1-2 business days. Please allow 7-10 days for us to fill your order and ship it to you. If we can ship your order earlier, we will certainly do so. If for any reason it will take us longer to fill and ship your order, we will contact you to let you know. We thank you for your understanding and appreciation of fresh natural products.

Payment

Paypal (Visa, MasterCard, Discover, and American Express) makes it easy and secure to shop our on-line store. If you have a Paypal account, simply login with your account. If you don’t have a Paypal account, we invite you to shop as a guest. At this time, all credit card orders will appear on your statement as “Red Note Botanica, LLC”.

If your order is over $150 USD, you are shipping to an address outside of the Continental United States, or having your order shipped to a different mailing address or person, you will be asked to verify your credit card information. This is important to prevent fraudulent orders, and is in your interest as well as ours. Thank you for understanding.

Shipping

Orders are shipped to street addresses within the Continental United States by UPS Ground with emailed tracking and delivery information. If you request expedited shipping, you will be responsible for the costs over standard UPS Ground.

Standard shipping is free for all retail orders of $100.00 or more. All other orders are subject to a shipping charge of $7.95.

Orders shipped outside of the Continental United States will incur additional shipping charges. They will be applied and confirmed by email.

Please note that we cannot ship via UPS to PO Boxes.

Sales Tax

Sales tax in the amount of 7.275% will be added to all orders shipped to Minnesota.

Returns & Exchanges

All of our products are produced fresh, handmade in small batches, and shipped to you after we fill your order. For this reason, we regret that we cannot accept product returns, unless damaged in shipping. We package all of our products with exceptional care; however, if a product arrives damaged in shipping, we will issue a replacement product. Please do not return any products before first contacting our customer service group at 612-964-9303, or sending us an email at info@rednotebotanica.com.

If you would like to test a product or fragrance, please send us an inquiry, and we would be happy to send you a 1/2 oz or 1 oz sample to try before purchasing a full-size product. This is a wonderful way for you to explore new fragrances and products!

Though we take exceptional care in shipping, please be advised that our perfume cube, LE CUBE DE PARFUM, may melt slightly in shipping during the warm summer months. If this happens, please put your cube in the refrigerator (in it’s plastic container), and it should return to its cube shape. We always advise that year-round, you keep your LE CUBE DE PARFUM in the refrigerator, or a cool dark place, to preserve its shape and fragrance. We regret that we cannot accept returns of this product.

Our products are produced with natural ingredients and produced by hand in small batches, so please note that there may be some small variations in the color, shape or texture of the products.

Please let us know if you have experienced any shipping problems within 14 days of the delivery date. You may email us at info@rednotebotanica.com or call at 612-964-9303. We will provide you with instructions for a replacement order.

Privacy

Your privacy is important to us. At Red Note Botanica, LLC, you have our assurance that we will not sell, trade, or share any personal information with outside sources. All information is regarded as strictly private and protected. If you sign up for our newsletter, you may receive our newsletter by email, along with automatic updates of special promotions and discounts.

Contact Us

RED NOTE BOTANICA, LLC
16526 W. 78th Street, Suite 225
Eden Prairie, MN 55346
info@rednotebotanica.com
612-964-9303

Disclaimer

Red Note Botanica products, handmade in the U.S.A., are gentle and mild, cruelty-free (no animal testing), and without the use of artificial preservatives, parabens, phthalates and detergents; however we do not make any medical claims. Information on our website, blog, newsletter or promotional materials is not intended to be regarded as medical advice. Please exercise caution, and keep products away from face, eyes, and other areas of your body sensitive to fragrance. If you have a serious medical condition, please consult with your physician prior to using any of our products. If you have known allergies to specific ingredients, we advise you to please read our product ingredients as listed on our labels before using. You may contact us by email at info@rednotebotanica.com or by phone at 612-964-9303 to ask for a list of our ingredients. If you experience any irritation, inflammation or discomfort when using our products, please discontinue use and consult your physician.